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Frequently Asked Questions
Product
Are your products genuine Apple?
Yes. Every product we sell is 100% genuine Apple. Whether it's a replacement battery, a single AirPod, a charging case or a cable, you receive authentic Apple parts — the exact same quality as the components in a new Apple device.
We never sell imitations or unbranded copies. When you buy from buyphone, you get the real thing.
Do your products come with a warranty?
Yes. All our products are covered by the 2-year legal warranty of conformity for consumers, in line with EU and Belgian law. If a product proves defective within this period, we will repair, replace or refund it.
For business-to-business (B2B) purchases, the warranty period is 1 year, as permitted between professionals.
To make a claim, simply contact our team with your order number and a description of the issue.
Orders
What happens after I place an order?
Once your order is completed, you’ll receive an email confirmation containing all the details of your purchase. This includes the list of items ordered, your billing and shipping addresses, and the selected payment method.
If you have any questions or need assistance, feel free to contact our customer service team at wereply@buyphone.be. We're here to help!
How long will delivery take?
Most of our orders are shipped the same day if placed before 3 PM. However, delivery times may vary depending on the item and destination country:
- Belgium: 24–48 hours
- France, Germany, and the Netherlands: 48–72 hours
We always strive to process and deliver your orders as quickly as possible!
What are the shipping fees for online store orders?
Our shipping fees are determined based on the size and weight of the package. As a result, each product has a different shipping cost, which is calculated and displayed on your invoice. You can review the shipping costs for your current order directly from your shopping cart.
Good news! Shipping is FREE for all orders over €79.
Will I receive an invoice for my order?
Depending on the type of products you order, you will receive either an electronic invoice via email or a paper invoice included with your package.
What is your return policy?
Customers have 14 days from the delivery date to return their purchase, as per EU Directive 2011/83/UE. Items must be unused, undamaged, in their original packaging, and accompanied by all accessories and proof of purchase. Returns are at the customer's expense. Some items, such as personalized or opened products (e.g., software or media), are non-returnable. Refunds are processed within 30 days of acceptance of the returned item, excluding shipping fees.
For more details or to access the return form, visit our returns page.
Payments
Are purchases made on the online store secure? Is my data protected?
We take the protection of your personal data very seriously. Our processes fully comply with the strict provisions of the European General Data Protection Regulation (GDPR) and other applicable data protection laws. For more details, please refer to our Privacy Policy.
Your personal data is always encrypted using advanced digital security systems before being transmitted to us. Additionally, robust technical measures safeguard our website against damage, destruction, and unauthorized access, ensuring a secure shopping experience for you.
What payment methods are accepted in the online store?
We accept the following payment methods:
- Bancontact
- Credit cards (Visa, MasterCard)
- Apple Pay
- Stripe
Can I modify or cancel my order after placing it?
Once an order has been confirmed, it cannot be modified. However, you may request a cancellation by contacting our customer service before the order is processed or shipped. If the order has already been dispatched, you can still exercise your right of withdrawal within 14 days of delivery, as per EU Directive 2011/83/UE. In such cases, return shipping costs will apply.
For assistance, please contact our customer support team promptly.
Still have questions?
We're here to help! If you need further assistance, feel free to contact our customer service team via email or phone. Visit our Contact Us page for details and support options.
